A company’s retention rate is an important indicator of its corporate success and profitability. One of the most important aspects of any effective retention program is to follow up. The ability for a company to provide valued information following the referral of an individual employee can have a major impact on overall employee morale and productivity. A successful follow up program should first provide valuable information on the prospects of a potential employee joining the company and then provide that information in a way that is timely and easy for the employee to access.
Following up on onboarding with current and former customers is an important aspect of customer retention. When a company understands the value and importance of onboarding they can take steps to increase their success at onboarding. One of the best ways to achieve this goal is through the implementation of a social media policy. A social media policy essentially provides information that current and former customers can use as feedback regarding the quality of service provided by the company. The goal of implementing a social media policy is not only to provide information to customers in the hopes that they will share that information with others but also to provide a sense of security for current and former employees that the company takes the responsibility of managing its social media platform very seriously.
A key component of any employee retention strategy should be effective communication. Communication is vital when it comes to maintaining positive relations with your employees. Effective communication can increase retention rates by as much as one third. Many companies do not realize how much their communication policies hinder employee retention until they have a high employee turnover rate. While it may seem like a petty issue, employee communication is the cornerstone of every successful retention strategy. When an employee understands that they can communicate effectively and freely within the workplace, they are more likely to stay and increase their chances of advancing within the organization.
In addition to communicating to employees what they can expect from the company, the HR department should also provide regular training sessions for employees on a variety of topics. Through these training sessions, employees are better able to understand how they fit within the structure of the company, how to contribute to the growth and success of the business and to understand what to do if they feel disrespected. Through these trainings, employees not only feel comfortable leaving the organization, they also know that they can trust others to provide them with the support they need if the circumstances outside of work require it.
Another way to provide feedback to employees is through annual salary reviews. By doing an annual salary review, you can show your employees how much you value their skills and how much you wish to develop their skills. In addition, it allows you to see if their skills are in sync with the vision of the company. By doing an annual salary review, you are allowing yourself to continuously evaluate your employees to ensure that you are developing those skills in the right order.
Finally, an important way to increase retention and develop lasting relationships with your employees is by implementing an Apple-away-push notification system, or Aptic. An Aptic app will allow your employees to be notified when new products, services or apps are available via the Apple app store. When an employee requests an update, they will automatically be notified via the Apple app, which the individual has signed up for, giving them the chance to download the app. If they do not have the ability to download the app, they will be unable to access the app, which means that they will not be able to use it.
When an employee decides to leave the company, one of the best ways to retain them is through employee retention coaching. Through this coaching program, you will be able to learn what made them stick with the company, what made them standout during their time here and what makes them excited about the future of the company. It is important to note that employee retention coaching does not have to be a one-time event. Coaching should continue even after an employee leaves the organization. This is because as people leave the organization, they may feel that certain aspects of their work are no longer relevant.
If you want to increase retention and improve customer retention and overall customer satisfaction, you need to have an excellent engagement strategy in place. One way to improve engagement is through an Apple initiative named “iCloud.” Apple has implemented a unified storage system, which includes everything from email to contacts and files to documents and PowerPoint presentations. This is the foundation for an ideal engagement strategy. The other great way to increase engagement and retain employees is to provide training on existing processes, establish clear expectations across the board and provide guidelines and strategies for employee self-service, so that employees know where to go for answers when they have questions.